Support

Last updated October 20, 2026

Something not working, or a question about Lune? Email hello@flapp.studio and we’ll get back to you. Telling us your phone model, OS version and what you were doing helps a lot.

Ideas for new features: Settings → “Suggest a new feature” in the app, or email hello@flapp.studio. We read every message.

Quick answers

The moon or a time looks wrong

Times are shown in the time zone of the place you picked, which can differ from your phone’s. Check the place at the top of Today. If it’s still off, email us the date, the place and what another source says.

Reminders aren’t arriving

Check that notifications are allowed for Lune in your phone’s settings and that the reminder is switched on in Lune. If your phone saves battery aggressively, it may delay notifications.

The widget says “Open Lune once”

Open the app once so it can write the moon data the widgets show, then check the widget again.

I bought Lune Pro but it’s locked

Open Settings in Lune and tap “Restore purchase”. Use the same App Store or Google Play account you bought it with. Lune Pro is a one-time purchase, so there’s nothing to cancel.

I want a refund

Refunds are handled by Apple or Google under their own policies: request one at reportaproblem.apple.com or in your Google Play order history. Settings → “Purchase help” in Lune can help with this too.

I don’t want to share my location

You don’t have to. Pick a city from the built-in list instead; everything works the same.

I want to remove my data

There’s no account. Your places, birthday, Moon match people and settings are only on your phone: remove them in the app, or delete Lune to remove everything. For the anonymous usage statistics or purchase records, email hello@flapp.studio.

Privacy and legal

See the Privacy Notice and the Terms of Use. For the waitlist, see Waitlist privacy.

Lune is published by Adam Pasierski - flapp.studio, a sole proprietorship registered in Poland (NIP 7471938809, REGON 545829707).