Support

Last updated October 13, 2026

Something not working, or a question about Hopshelf? Email hello@flapp.studio and we’ll get back to you. Telling us your phone model, OS version and what you were doing helps a lot.

Quick answers

The camera won’t open

Allow camera access for Hopshelf in your phone’s settings. You can also choose a photo from your library, or add the beer by hand.

It read the label wrongly

Edit any detail on the review screen before you save, or open the beer later and choose “Edit details”. Details it can’t read are left empty.

I added a beer twice

The app offers to add a new tasting to the beer you already have, at no cost. You can also delete a beer from its page.

My shelf is missing on a new phone

Open Profile and link or recover the Apple or Google account you linked before. A shelf that was never linked lives only on the phone it was made on.

I bought Premium or a pack but don’t see it

Open Premium and tap “Restore purchases”. Use the same App Store or Google Play account you bought with.

I want a copy of my data, or want it removed

Profile → “Your data” exports your collection with its photos. The same screen has “Delete this app’s data” and “Delete account”. Delete account also revokes Hopshelf’s Sign in with Apple access. Deleting the app alone removes only what is on the phone. You can also email hello@flapp.studio to ask for deletion.

I don’t want my photos sent to an AI service

Switch off “Automatic label reading” in Profile → “Your data”, or choose “Add manually instead” when asked. Manual additions are free.

Privacy and legal

See the Privacy Notice and the Terms of Use. For the waitlist, see Waitlist privacy.

Hopshelf is published by flapp.studio.