Support

Last updated October 6, 2026

Something not working, or a question about Groundbook? Email hello@flapp.studio and we’ll get back to you. Telling us your phone model, OS version and what you were doing helps a lot.

Quick answers

“You’re not close enough yet”

Get to an entrance or the public area right outside the ground and try again. The message shows roughly how far away you are. Collection checks your position against the stadium’s outline, not a single point.

“GPS signal is too weak”

Step away from tall walls and roofs, ideally into the open, wait a few seconds and try again. Make sure location is allowed for Groundbook and that precise location is on.

“That location reading is out of date”

Check that your phone’s date and time are set to automatic, then try again.

I collected a ground offline

It shows as pending and isn’t collected until your phone reconnects and the server confirms the reading, which has to happen within 12 hours.

I can’t add a photo

Photos on a collection memory can be added for three hours after you collect the ground. Free memories hold one photo and Pro allows up to five. Add photos to a new memory of the ground instead.

A ground is missing or wrong

Open the stadium and tap “Report incorrect details”, or use “Report a missing ground” in Profile. We review every report before changing the catalogue.

I bought Pro but it’s locked

Open Profile in Groundbook and tap “Restore purchases”. Use the same App Store or Google Play account you bought it with.

I want to move my album to a new phone

I want to remove my data

Profile → “Delete account” permanently deletes your account, album, memories and photos.

Privacy and legal

See the Privacy Notice and the Terms of Use. For the waitlist, see Waitlist privacy.

Groundbook is published by flapp.studio.